The complete idiot's guide to great customer service

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Publisher:
Alpha Books,
Pub. Date:
[1997]
Language:
English
Description
Aims to show business people how to develop good customer service programmes that really work. Chapters include how to train service personnel, handle complaints, create a service culture in any sized company, and develop service strategies that bring out the best in the business.
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ISBN:
9780028619538
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Grouped Work IDfa7c085b-ce8f-559f-8993-47deba731394
Grouping Titlecomplete idiot s guide to great customer service
Grouping Authorkarr ron
Grouping Categorybook
Last Grouping Update2018-10-10 01:06:21AM
Last Indexed2019-12-12 03:37:31AM

Solr Details

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accelerated_reader_reading_level0
auth_author2Blohowiak, Donald W.
authorKarr, Ron, 1956-
author2-roleBlohowiak, Donald W.
author_displayKarr, Ron
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isbn9780028619538
item_details
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local_callnumber_summit658.812 KAR
owning_library_summitSummit County Library
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primary_isbn9780028619538
publishDate1997
record_details
Bib IdFormatFormat CategoryEditionLanguagePublisherPublication DatePhysical Description
ils:.b15157350BookBooksEnglishAlpha Books, [1997]xxvi, 326 pages : illustrations ; 24 cm.
recordtypegrouped_work
scoping_details_summit
Bib IdItem IdGrouped StatusStatusLocally OwnedAvailableHoldableBookableIn Library Use OnlyLibrary OwnedHoldable PTypesBookable PTypesLocal Url
ils:.b15157350.i24782439On ShelfOn Shelffalsetruetruefalsefalsetrue4, 106, 108, 109, 110
ils:.b15157350.i24782427On ShelfOn Shelffalsetruetruefalsefalsetrue4, 106, 108, 109, 110
seriesComplete idiot's guide
series_with_volumeComplete idiot's guide|
subject_facetCustomer relations
Customer services
title_displayThe complete idiot's guide to great customer service
title_fullThe complete idiot's guide to great customer service / by Ron Karr and Don Blohowiak
title_shortThe complete idiot's guide to great customer service
topic_facetCustomer relations
Customer services